Welcome to Mundos.co.uk

Customer Service

Shipping & Delivery

When items are in stock we aim to deliver them to you within 5 working days to mainland UK using our standard delivery service.

If there is likely to be any further delay we will notify you by email.

UK Mainland Charges

  • Standard delivery to UK mainland costs £3.70.
  • Free delivery is offered on orders over £35 in value.

When you are on the checkout you can choose free delivery if the option is available.

Europe and Channel Islands
Please contact us for delivery rates to these places.

Rest of World
Please contact us for delivery charges. Please note local import duties may be charged at port of entry and local import taxes may be payable on receipt.

Your Account

When shopping with Mundos, either online or in the high street shop, you are invited to create an account. Among many benefits you will find it quicker and easier to make purchases online. You can also review previous purchases and update your postal and billing information whenever you like.

Privacy & Security

1. Definitions and General Statement

Rod and Vicky Walker and Mundos and its website, mundos.co.uk (hereafter referred to as "we", "us", "our") recognise the importance of protecting the privacy of Personal Information collected about our Users (hereafter referred to as "you", "your"). We do not sell or otherwise disclose any individually identifiable Personal Information about you without your express and informed consent, unless required by law.

2. Collection

We collect your Personal Information where necessary during e-mail and site registration, store purchases, and other user registration processes. In addition, we collect statistical non-personally identifiable information from you in the form of usage data (for example, length of session, pages viewed, geographical location, etc.) for use as stated in the paragraph on "Usage" below.

3. Cookies

"Cookies" are industry standard, non-personally identifiable pieces of information that the are temporarily transfer to your computer to enhance your viewing and shopping experience.

4. Usage

We believe in protecting your privacy. To that end, we use "opt-in" collection methods wherever feasible, where you specifically choose to send us your information for specific, stated purposes. If you ever feel you have received an email from us in error, or wish to unsubscribe from an e-mail service you've signed up for, please contact us at info@mundos.co.uk.

We use statistical, non-identifiable user information in the aggregate (such as geographical location, pages viewed, browser type, etc.) for improving the usability of mundos.co.uk.

We use Personal Information such as your e-mail address to provide you with specifically requested "opt-in" services, such as e-mail news about our Site. We reserve the right to, on rare occasions but when necessary, send important e-mail announcements about mundos.co.uk to all Users, such as but not limited to, changes in services, changes of terms, or major site upgrades.

5. Children (Minors)

Children (Minors) should always ask their parents or guardians for permission before providing any Personal Information to us. You must be 18 years or older, as required by law, to transact business and purchase items from our site. We expressly adhere to all laws and policies related to children's privacy.

6. Security

We only collect Personal Information to the extent deemed reasonably necessary to serve our legitimate business purposes, and we use state-of-the-art security technology to ensure the security, integrity, safety, encryption, and privacy of any sensitive Personal Information.

While we make all reasonable attempts to secure your Personal Information, we will not be held responsible for any involuntary breach of our security, and any actions by third parties resulting there from, such as but not limited to computer or internet hacking, equipment malfunction, acts of God, war, civil unrest, and any other causes beyond our reasonable control.

Returns & Replacements

We hope that you are happy with your purchases but if you do need to exchange or return an item please send it back in its original packaging, unworn and in saleable condition, within 10 days of receipt.

Unfortunately, we cannot be responsible for returns which are lost or damaged in the post so please obtain a free proof of postage from the post office which will serve as your security in case this happens.

Please allow 14 days for us to process your returns.

Credit card refunds will appear on your next bank or credit card statement. P&P (where applicable) and returns postage are direct costs and we regret that we cannot refund these.

Exchanges are processed immediately and replacements should be with you in about 5 days. If your exchange is of higher value than your returned item(s), we will contact you to collect additional payment. We will not charge postage and packing on exchange orders for UK mainland customers. Regretfully, we do have to charge customers outside of mainland UK.

If you receive an item which has been damaged during delivery, please report this within 2 days of receipt. Furniture deliveries should be checked on arrival and damages reported to the delivery driver.

Mundos Contact Details

Mundos Ltd
12 Pendre
Cardigan
Ceredigion
SA43 1JL

Telephone: 01239 613 486

Email: info@mundos.co.uk