Shipping & returns
We have a flat postage rate of £3.20 for all orders up to £30. Thereafter it is free.
Looking to return something you bought online? You'll find out how to do it in this section.
You can return all or part of your order to us within 30 days of purchase and we'll refund the value of the goods returned by you.
Always ask for a 'Proof of Posting' certificate when posting stuff to us as we cannot be held responsible for goods that get lost in transit (your statutory rights are not affected). We recommend you keep your proof of posting safe, just in case.
Please ensure that you include the following information when you return your order:
- Your name & full address
- Contact telephone number
- Order number
- Name of item
- Reason for returning/description of fault
- Whether you would like an exchange or a refund
You can use any packaging to return items to us.
If you need any further assistance, call us on 01239 613486 or email [email protected]